EXCHANGE & RETURN

 

EXCHANGE & RETURN

At Habitt, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or misrepresented product, our Customer Support team will assist you with your complaint in accordance with the following policy.

 

Exchange Eligibility

A product may be eligible for exchange if:

• The product is received damaged or defective.
• The product received is incorrect.
• The product significantly differs from the description or images displayed on our website.
• The issue is reported within 24 hours of receiving the order.
• The required supporting evidence is provided.

Exchange requests will be reviewed and approved subject to verification by Habitt.

 

Reporting an Issue

Any issue relating to a damaged, defective, or incorrect product must be reported within 24 hours of delivery.

Customers can contact Habitt Customer Support via:

Call / WhatsApp: 0300-0422488
Email: cs@habitt.com

Requests received after the specified reporting period may not be eligible for an exchange.

 

Proof Required

For home items, customers must provide clear unpacking photos or videos showing the condition of the product and the reported issue. Images of the outer and inner packaging may also be requested.

For furniture, customers are required to complete and submit the relevant query form with details of the issue. Habitt may request additional images, videos, or other information where necessary to assess the complaint.

 

Condition of Returned Products

Products approved for return or exchange must be returned in their original condition and packaging, along with all components and accessories originally supplied with the product.

Products that have been used, damaged after delivery, altered, or returned without the required packaging may not be eligible for exchange.

 

Exchange Process

Once the complaint has been reviewed and approved by our Customer Service team, arrangements will be made for the product to be collected where applicable.

The replacement product will be dispatched within 12 working days after the complaint has been registered and processed.

A replacement of the same item will be provided at no additional cost for an approved claim.

 

Product Unavailable for Exchange

If the originally ordered product is unavailable, Habitt will offer alternative product options for the customer to choose from.

If the customer does not wish to select an alternative product, a Habitt Gift Card equal to the value of the original item will be issued.

 

Change-of-Mind Returns

Please note that returns, exchanges, or refunds are not applicable for a change of mind where the correct product has been delivered in perfect condition and matches the product displayed or described on the Habitt website.

 

Promotional & Discounted Products

Promotional and discounted products are non-refundable.

Any exchange eligibility for a damaged, defective, or incorrect promotional product will be subject to review under the applicable terms of this policy.

 

Refunds

Habitt generally does not provide monetary refunds for products delivered correctly and in satisfactory condition.

For an approved damaged or defective product claim, Habitt will provide a replacement where available. If a replacement or suitable alternative is not selected, a Habitt Gift Card equal to the value of the item will be issued in accordance with this policy.

 

Habitt Gift Card

Gift Cards issued under this policy:

• Are equal to the approved value of the relevant item.
• Are valid for 1 year from the date of issuance.
• May be used toward eligible purchases on the Habitt website.
• Are subject to Habitt’s applicable Gift Card terms, company policies, and conditions.

 

Important Note

Habitt reserves the right to review and verify all return and exchange requests before approval. Claims that do not meet the requirements of this policy, including the applicable reporting timeline or supporting evidence requirements, may not be accepted.

For assistance regarding an exchange, return, or product complaint, contact our Customer Support team at 0300-0422488 via call or WhatsApp, or email cs@habitt.com.