TERMS & CONDITIONS N

Product Information

We make every effort to display product colors as accurately as possible on our website. However, please note that actual colors may vary slightly depending on your screen or monitor settings.

Product images may include props or accessories for display purposes only and are not included with the product unless otherwise stated.

Product dimensions may vary slightly from the stated measurements due to manual measurement.

 

Payment & Order Booking

A 100% advance payment is required at the time of booking to ensure timely processing of standard orders.

Furniture orders are delivered within 15–25 working days after full payment has been received. For furniture orders paid by cheque, the delivery timeline will begin once the payment has been cleared and credited.

Home items are delivered within 5–7 working days.

Once payment has been received, the order cannot be cancelled.

 

Gift Cards

Habitt Gift Cards do not apply to products under the Bazaar category.

Gift Cards are valid for 1 year from the date of issuance.

Use of Gift Cards is subject to Habitt’s applicable company policies and terms.

 

Returns, Refunds & Exchanges

Returns or refunds will not be applicable if the product is delivered in perfect condition and matches the product shown on the website. (Change-of-mind returns or refunds are not accepted).

Once goods have been sold, delivered, and accepted by the customer, they cannot be returned or exchanged.

 

Order Changes & Modifications

If the customer delays delivery for more than 30 days beyond the original delivery date, the order will be considered cancelled, and a 20% cancellation charge will be deducted from the total order value.

Orders may be changed or modified up to 10 days before the scheduled delivery date, subject to the following conditions:

1.    The value of the new order must be equal to or greater than the original order value.

2.    A revised delivery date will be communicated based on product availability.

3.    Orders cannot be changed or modified after delivery.

 

Delivery and delivery time

All products included in a single order will be delivered together in one shipment.

Any complaint regarding incomplete delivery, defective products, or incorrect items must be reported to Universal Retails through the feedback/complaint form (RED Form) at the time of delivery. If no issue is reported on the form, the products will be considered delivered in satisfactory condition, and subsequent complaints may not be entertained.

Failure to report any defect, damage, incorrect quantity, or other issue at the time of delivery will be considered confirmation that the company has satisfactorily fulfilled its obligations and that the products have been accepted in good condition.

Delivery dates are provided as estimated timelines and may be subject to delays. The company will not be liable for compensation, damages, or a refund of the advance payment if deliveries are made after the estimated delivery date or time.

 

Delivery Access & Handling

Universal Retails will not be responsible for any damage that may occur while moving products through narrow corridors, stairways, or restricted spaces.

Additional delivery charges may apply for deliveries above the ground floor where a cargo elevator is not available.

 

Advance Orders

Standard orders may be booked up to 60 days in advance.

Universal Retails will not be held liable for advance orders scheduled beyond 60 days in the event of price revisions, design changes, or product discontinuation.

 

Order Cancellation

Universal Retails reserves the right to cancel any order at its sole discretion.

 

Warranty & Customization

No warranty is provided for discounted, discontinued, or imported outdoor furniture products.

Customization or modification of furniture products, including the installation of locks, is not permitted. Any unauthorized customization or modification will void the product warranty.

 

Company Rights

The company reserves the right, at its discretion, to:

1.    Revise product prices.

2.    Adjust the quantity of products ordered, with charges revised accordingly.

3.    Reschedule or defer an order’s delivery date.

4.    Cancel an order.

 

Extraordinary Circumstances

Universal Retails will not be held liable for any delay or inability to carry out its business operations due to extraordinary or unavoidable circumstances beyond the company’s reasonable control. These may include, but are not limited to, war, national emergencies, acts of terrorism, protests, riots, fire, explosions, floods, epidemics, lockouts, strikes, labor disputes, or delays and restrictions affecting the company’s carriers or suppliers.

 

Taxes

All applicable government taxes will be applied at the time of delivery.