Product Information

We make every effort to display product colors as accurately as possible on our website. However, actual colors may vary slightly depending on photography, lighting, and individual screen or monitor settings.

Product images may include props or accessories for display purposes only. These are not included with the product unless otherwise stated.

Product dimensions may vary slightly from the stated measurements due to manual measurement.

Payment & Order Booking

• A 50% advance payment is required at the time of booking to ensure timely processing of standard orders.
• Furniture orders are delivered within 15–25 working days after full payment has been received. For furniture orders paid by cheque, the delivery timeline will begin once the payment has been cleared and credited.
• Home products are delivered within 10-12 working days.
• Once payment has been received, the order cannot be cancelled.

Digital Gift Vouchers

• Habitt Digital Gift Vouchers are valid for 3 months from the date of issuance.
• Digital Gift Vouchers may be redeemed toward eligible purchases made through the Habitt website and are subject to Habitt’s applicable policies and terms.
• Digital Gift Vouchers cannot be redeemed directly for purchases made at Habitt retail stores.
• Where applicable, certain products, including excluded categories, discounted items, or other products specified by Habitt, may not be eligible for purchase using a Digital Gift Voucher.
• Digital Gift Vouchers issued against approved product complaints may be issued for the approved value of the affected product.

Returns, Refunds & Exchanges

Return or exchange requests must be reported within 24 hours of receiving the order.

Eligible reasons may include:

• Damaged products.
• Defective products.
• Incorrect products.
• Products that significantly differ from the description provided.

Customers may be required to provide clear unpacking photos or videos showing the product, reported issue, and packaging.

Products approved for return or exchange must be returned in their original condition and original packaging, along with all components and accessories supplied with the product.

Returns, refunds, or exchanges are not applicable where the correct product has been delivered in satisfactory condition and matches the product displayed or described on the Habitt website. 

Change-of-mind returns or refunds are not accepted.

Order Changes & Modifications

Orders may be changed or modified up to 10 days before the scheduled delivery date, subject to the following conditions:

• The value of the revised order must be equal to or greater than the value of the original order.
• A revised delivery date will be communicated according to product availability.
• Orders cannot be changed or modified after delivery.
  

Order Cancellation

Furniture order cancellation requests are subject to the following conditions:

Cancellation Within 24 Hours

Where a furniture order is cancelled within 24 hours of booking:

• No cancellation fee applies to eligible cash payments.
• Applicable bank charges of 3% may be deducted for card or cheque refunds.
• Refund processing may take up to 30 working days.

Cancellation After 24 Hours

Where a furniture order is cancelled after 24 hours:

• A 15% cancellation charge may apply.
• Applicable bank charges of 3% may also be deducted for card or cheque refunds.
• Refund processing may take up to 30 working days.

Cancellation eligibility remains subject to the applicable order and payment conditions.

Customer Delivery Delays

If a customer delays receiving an order for more than 30 days beyond the original delivery date, the order may be considered cancelled, and 20% of the order amount may be deducted.

Where a balance payment is applicable and remains unpaid for more than 15 days, the order may be cancelled, and 20% of the advance amount may be deducted, subject to the applicable order terms.

Delivery & Timelines

All products included in a single order form will generally be delivered together in one shipment.

Where an order includes both furniture and home items, applicable delivery charges may be calculated according to the furniture delivery charges.

Delivery timelines provided by Habitt are estimates and may be affected by product availability, operational requirements, destination, or circumstances beyond Habitt’s reasonable control.

For urgent deliveries, the delivery team may contact the customer to communicate the applicable delivery timeline.

Delivery Access & Handling

Universal Retails will not be responsible for any damage that may occur while moving products through narrow corridors, stairways, or restricted spaces.

Additional delivery charges may apply for deliveries above the ground floor where a cargo elevator is not available.

Advance Orders

Standard orders may be booked up to 45 days in advance.

Habitt / Universal Retails will not be responsible for advance orders scheduled beyond 60 days where fulfillment is affected by:

• Product price revisions.
• Product design changes.
• Product discontinuation.
• Product availability.

Order Cancellation

Universal Retails reserves the right to cancel any order at its sole discretion.

Warranty & Customization

No warranty is provided for discounted, discontinued, or imported outdoor furniture products.

Customization or modification of furniture products, including the installation of locks, is not permitted.

Any unauthorized customization or modification will void the product warranty.

Company Rights

Habitt / Universal Retails reserves the right, at its discretion, to:

• Revise product prices.
• Adjust the quantity of products ordered, with charges revised accordingly.
• Reschedule or defer an order's delivery date.
• Cancel an order.
• Verify the eligibility of claims, exchanges, Digital Gift Vouchers, warranties, and other requests.
  

Extraordinary Circumstances

Universal Retails will not be held liable for any delay or inability to carry out its business operations due to extraordinary or unavoidable circumstances beyond the company's reasonable control.

These may include, but are not limited to, war, national emergencies, acts of terrorism, protests, riots, fire, explosions, floods, epidemics, lockouts, strikes, labor disputes, or delays and restrictions affecting the company's carriers or suppliers.

Taxes

All applicable government taxes will be applied at the time of delivery.