FAQ n

FAQs

Need Assistance? We’re Here to Help

Orders & Payments

1. Can I cancel my order after placing it?
Prepaid orders cannot be cancelled once they have been placed. However, Cash on Delivery (COD) orders may be cancelled before they are dispatched.

 

2. Can I change my delivery address after placing an order?

No. The delivery address cannot be changed once the order has been placed. Therefore, please ensure that all delivery details are correct before confirming your order.

 

Delivery & Tracking

3. What is the estimated delivery time for my order?
Furniture products are delivered within 15–25 working days, while home items are typically delivered within 5–7 working days. For promotional products, the applicable delivery timeline will be mentioned in the product description.

 

4. How can I track the status of my order?

You can track your order through our Track Your Order page or contact our customer support team via Call/WhatsApp at 0300-0422488 or email us at cs@habitt.com for further assistance.

 

5. Does Habitt deliver across Pakistan?
Habitt delivers to multiple cities across Pakistan. For applicable delivery charges based on your destination, please refer to our Delivery Information page.

 

Returns, Exchanges & Complaints

6. What should I do if I receive a damaged or incorrect product?
If the product you receive is damaged or not as described on our website, please get in touch with us immediately via WhatsApp at 0300-0422488.

7. What is the reporting timeline for return or exchange requests?

All return or exchange requests must be reported within 24 hours of receiving the shipment. However, to be eligible for an exchange, the issue must be reported within 24 hours of delivery, along with clear unpacking photos or videos as proof. Requests will only be considered for valid reasons, such as receiving a damaged, defective, or incorrect product.

8. What proof is required to process my complaint?

For home items, clear unpacking photos or videos showing the issue with the product must be provided. Images of the outer and inner packaging may also be required.

For furniture, a query form must be completed and submitted with the relevant complaint details.

 

9. How long does the exchange process take?
Once your complaint is registered and coordinated with Habitt customer service, the product will be picked up, and the exchanged product will be dispatched within 12 working days.

10. What happens if the ordered product is not available for exchange?
If the ordered product is unavailable, we will offer alternative product options for you to choose from. If you do not wish to select an alternative, a Habitt Gift Card equal to the value of the item will be issued.

11. In what condition should the product be returned?
The product must be returned in its original condition and packaging.

12. Can I return or refund a product due to a change of mind?
No. Change of mind returns or refunds are not allowed if the product is delivered as shown on the website and in perfect condition.

13. Are promotional or discounted products refundable?
No. Promotional and discounted products are non-refundable.

 

14. What if I receive a damaged product but do not want an exchange?
If you do not wish to receive a replacement, we will issue you a Habitt Gift Card equal to the value of the item.

 

15. Will I be charged for the replacement of a damaged product?
No. A replacement of the same article will be provided at no additional cost.

 

Gift Cards

16. What are the terms of the Habitt Gift Card?
Valid for 1 Year, and can be used to purchase any product on our website. However, usage of this card is possible only under the company policy and rules.

 

Installments & Payments

17. How are my BaadMay installment payments processed?

Your first installment is charged at the time of purchase. The remaining installments are automatically charged to your registered card on the scheduled monthly payment dates.

If a payment is overdue, BaadMay will send reminders through the app. You can also view your payment schedule, payment history, and purchase limit under the Purchases section of the BaadMay app.

 

18. What happens if I cannot pay my installment on time or need assistance with my payment date?

If you are unable to make your installment payment on time, contact our customer support team before your next payment is due for further assistance.

If a payment becomes overdue, your BaadMay account will be temporarily restricted from making new transactions until the outstanding balance has been cleared.

 

19. How will I know if my installment purchase has been approved?

You will receive an instant response once your installment request has been reviewed. If your payment is declined, refer to the reason provided or contact Habitt Customer Support or BaadMay Customer Support for further assistance.

 

20. Who is eligible to make purchases through installments?

Customers can use BaadMay to make installment purchases, subject to BaadMay’s eligibility criteria, approval process, and applicable purchase limits.

 

21. What happens to my installment payments if I return an item, request a refund, or cancel an order?

Returns, exchanges, and cancellations are subject to Habitt’s applicable policies. If a monetary refund is approved and initiated by Habitt, contact Habitt Customer Support to complete the refund process.

Approved refund requests are processed within 7 working days. Depending on your bank, it may take an additional 15–20 working days for the refunded amount to appear in your account.

 

Warranty & Customer Support

22. Is there any warranty on home items or appliances?

Habitt does not provide a warranty on home items or appliances. However, certain appliances may be covered by the manufacturer’s warranty. In such cases, customers can contact the respective brand’s customer service team for warranty support and claims.

 

23. How can I contact customer support?

You can reach our customer support team via WhatsApp at 0300-0422488 or email us at cs@habitt.com for assistance with any order-related concerns.

 

Interior Design Services

24. What is Habitt Interior Design Services?

A personalized design service that helps you plan and furnish your space with guidance from our design team.

 

25. Do I need to purchase everything recommended?

No. Your designer can help you prioritize selections according to your requirements and budget.

 

26. Can I use furniture I already own?

Yes. You can keep your existing furniture, and our designer will recommend Habitt products that complement it to complete your space's look.

 

27. Can I book the service online?

Yes. Customers can choose a virtual consultation or book an in-store consultation.

 

28. What should I prepare before my consultation?

Room measurements, photographs, inspiration images, and an approximate budget are useful starting points.