Shipping policy
Delivery and delivery time
    1. All products in one order form will be delivered in one shipment.
    2. All complaints in respect of incomplete delivery, defective or incorrect goods must be reported to Universal Retails. on feedback/complaint form (RED Form) at the time of delivery, if issues are not reported on feedback/complaint form than its assured that products are delivered in excellent condition and complaint will not be catered.
    3. Failure to inform the company of any alleged affect in accordance with clause 9 (b) shall be conclusive evidence that company has satisfactorily performed its obligations and that the Products have been accepted without any defect, damage or incorrect quantity etc.
    4. Delivery dates are submitted without liability for delay however occasioned. The company will in no case, be liable for any compensation / damage / refund of advance etc. for any deliveries which are made beyond the delivery date and time.
• Universal Retails. will not be responsible for any damage caused while taking goods through narrow corridors and stairwells.
• Deliveries above ground floor will be charged extra amount in case there is no cargo elevator available.
• Standard orders will be booked within 60 days.
• Universal Retails. will not be liable for any advance orders beyond 60 days in the event of revision of prices, change in design, and discontinuation of product.
Universal Retails. reserves the right for cancellation at the discretion of Universal Retails.
• We do not commit any kind of warranty for discounted/discontinued and imported outdoor furniture products.
• We do not allow customization/modification in our furniture products including installation of locks, any customization/modification will void the product warranty.
• Goods once sold/delivered and accepted will not be taken back or exchanged.
• The company reserves the right unconditionally:
    • To revise the product price.
    • To reduce the volume of products ordered by a purchases and will be charged accordingly.
    • To defer the date of any order delivery.
    • To cancel the order.
Universal Retails. is prevented from or delayed in carrying on of its business due to extraordinary unavoidable circumstances i.e. beyond the reasonable control of the Company including, but not limited to war or national emergency, acts of terrorism, protest, riots, fire, explosion, flood, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers for or suppliers to the Company.
• All applicable government taxes will be applied at the time of delivery.